Terms & Conditions

Last updated: 27/11/25

By subscribing to or using our AI call-handling service, you agree to the Terms & Conditions below.
Please read them carefully.

1. About Our Service

Boss My Calls provides:

AI-powered call answering

Job booking (where integrated)

Emergency filtering

Customer message handling

Call transcripts & summaries

24/7 availability

This is not a human reception service.
Although our AI is highly accurate, 100% accuracy cannot be guaranteed.

2. Setup & Onboarding

Your setup fee covers:

Building your AI receptionist

Creating your knowledge base

Setting up your call flows

Connecting your calendar

Running system tests

Setup normally takes around 7 working days after we receive all required information.

Delays in supplying information may delay your go-live date.

Setup fees are non-refundable unless covered by our Money Back Guarantee (see Section 9).

3. Monthly Minutes & Fair Usage

Each plan includes monthly AI call-handling minutes:

Starter – 500 minutes

Growth – 1,500 minutes

Unlimited – fair usage applies

Unlimited Plan Fair Usage

Unlimited plans include up to 4,000 minutes per month.
If usage consistently exceeds this, we may:

Apply additional charges

Recommend a custom solution

Limit extremely excessive usage

Extra Minutes

Starter & Growth plans: 20p per additional minute.

4. Billing & Payments

All subscriptions renew monthly, unless you choose annual billing.

Setup fees are charged immediately.

Payments are taken automatically via the method you provide.

Failed payments may pause or end your service.

Prices may change with 30 days’ notice.

All prices are in GBP.

5. Cancelling Your Plan

You can cancel anytime with no long-term contract.

When you cancel:

Your AI agent stops answering calls

Any numbers we provided stop working

Your data is stored for 60 days

After 60 days it’s deleted automatically

If you return after 60 days, a new setup fee applies.

6. What We Need From You

To deliver an accurate service, you agree to provide:

Up-to-date pricing

Call-out rules

Service details

Booking instructions

Any changes in your business

We aren’t responsible for mistakes caused by incomplete or outdated information.

7. Accuracy & Limitations

While our AI handles the vast majority of calls correctly, it may occasionally:

Misinterpret caller intent
Miss details

Mislabel emergencies

Book jobs incorrectly

You are responsible for reviewing your call logs and alerting us if something needs updating.

8. Liability

Boss My Calls is not liable for:

Lost customers or revenue
Missed bookings

System downtime caused by third-party providers

Incorrect information supplied by you

Business interruptions

9. 30-Day Money Back Guarantee

Boss My Calls offers a 30-day No Missed Calls Guarantee for all new customers.

This guarantee applies only if you choose to cancel your service during your first 30 days of going live, and only if a missed call occurred due to a verified Boss My Calls system failure.

If approved, we will refund:

Your setup fee

Your first month’s subscription fee
To qualify, you must:

Complete onboarding and go live.

Forward your calls consistently during the guarantee period

Notify us immediately if you believe a call was missed.

Allow us to investigate and confirm the missed call.

Submit your cancellation & refund request within your first 30 live days.

Exclusions (do NOT count as missed calls):

HighLevel outages

AI provider outages

Telecom carrier issues

Incorrect call forwarding

Calls received outside forwarding hours

Spam, silent, or abandoned calls

Any issue caused by incomplete or incorrect client information

Refund Process

A refund is only issued if:

You cancel within your first 30 live days

A qualifying missed call is confirmed

Refunds are processed within 7–10 working days to your original payment method.

10. Data Protection & Privacy

We comply with UK GDPR.

By using the service, you agree to:

Call processing & transcription
Secure storage of caller information
Use of third-party voice providers (e.g. telephony, STT/TTS)
We do not sell or share your data with external parties.

A full Privacy Policy is available separately.

11. Call Forwarding & Numbers

If you use call forwarding:

Your telecom provider may charge forwarding fees
You are responsible for these charges
If we provide a number:

We are not responsible for forwarding failures by your phone carrier.

12. Service Availability

We aim for high uptime, but cannot guarantee that:

The service will be uninterrupted
There will be no delays

Third-party providers will never experience outage

We will always attempt to restore service as quickly as possible.

13. Payment Failures & Temporary Suspension of Service

If we are unable to process your monthly subscription payment:

We will automatically retry the payment, and

We will contact you by email to update your payment method.

You will have 7 days from the failed payment date to update your card details.

If payment has not been received within 7 days:

Your AI receptionist service will be temporarily suspended

No calls will be answered by the AI during suspension

Call forwarding will not function through the AI

Any numbers provided by Boss My Calls may be paused

Your service will be reactivated once payment is successfully received.

Boss My Calls is not responsible for any missed calls, lost jobs, or business impact that occurs during a service suspension caused by failed or overdue payments.

14. Termination or Suspension of Service

We may suspend or terminate your service if:

You violate these Terms

You misuse the service

You breach the Fair Usage Policy

Your payments fail beyond the allowed grace period (see Section 12)

You use the system for fraudulent, abusive, or illegal purposes

No refunds are provided for partial months.

15. Changes to These Terms

We may update these Terms at any time.
If changes are significant, we will notify you by email.

Your continued use of the service means you accept the updated Terms.

16. Contact Us