Last updated:  207/11/25

Boss My Calls (“we”, “us”, “our”) is committed to protecting your privacy and handling your data in a secure, transparent way.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

By accessing or using Boss My Calls, you agree to this Privacy Policy.

1. Who We Are

Boss My Calls
Email: [email protected]
Website: www.bossmycalls.co.uk

We operate in accordance with the UK GDPR, Data Protection Act 2018, and PECR.

2. What Data We Collect

A. Information You Provide

Name

Email

Phone number

Business information

Billing details

Service preferences

Onboarding information

Pricing & job details for your AI receptionist

B. Information Collected Automatically

When you use our service or website, we may automatically collect:

Call recordings (if enabled)

AI-generated call transcripts

Caller phone numbers

Caller email (if provided)

Call summaries

Booking data

Web analytics (via cookies or tracking tools)

C. Information We Process On Your Behalf

We process caller data that belongs to your customers:

Caller name

Phone number

Email

Address

Job details

Emergency details

Notes provided during the call

You are the Data Controller.
We act as your Data Processor.

3. How We Use Your Data

We use your information to:

Deliver AI call-handling services

Book appointments

Send call summaries

Improve AI accuracy

Manage your subscription

Provide support

Comply with UK law

We do not use your data for marketing unless you opt-in.

4. Legal Basis for Processing

We process personal data under:

Contractual necessity

Legitimate interest

Legal obligation
Consent (for marketing & cookies)

5. Call Processing, AI Transcriptions & Recordings

Our service may process:

Call audio
Call transcripts
Call summaries

We use trusted third-party processors such as:

HighLevel

Twilio / Plivo / other telephony providers

OpenAI

Speech-to-text & text-to-speech engines

You must ensure your customers are informed that calls may be recorded or processed by AI.

6. Data Sharing

We only share data with trusted partners necessary for delivering the service:

Telephony & VoIP providers

AI speech processing providers

CRM/automation systems (HighLevel)

Email/SMS delivery tools

Secure cloud hosts

Payment processors

We never sell data.

7. International Transfers

Some providers may process data outside the UK.
All transfers comply with:

UK GDPR

Standard Contractual Clauses (SCCs)

Adequacy decisions

8. Data Retention

We retain:

AI transcripts & logs: up to 12 months

Call recordings: up to 90 days

Billing records: 6 years

Account information: for the duration of your account

You may request deletion at any time.

9. Security Measures

We use:

Encrypted transmission

Secure cloud storage

Access controls

Regular monitoring

No system is 100% secure, but we take strong precautions to protect your data.

10. Your Rights Under UK GDPR

You have the right to:

Access your data

Request correction

Request deletion

Restrict processing

Data portability

Object to processing

Withdraw consent

Contact: [email protected]

11. Your Customers’ Rights

As Data Controller, you must handle privacy requests from your customers.
We assist you as a Data Processor.

12. Payment Information

We do not store full card details.
Payments are handled securely by our payment processor.
We store non-sensitive billing metadata.

13. Payment Failures

If a payment fails:

We retry automatically

We contact you to update payment details

If not resolved in 7 days, service may be temporarily suspended until payment is received.

14. Cookies & Website Tracking

Our website uses cookies and similar technologies to ensure functionality, improve performance, and analyse how visitors use our site.

Cookies may include:

A. Essential Cookies (Required)

Used for site security, performance, and core functionality.

B. Analytics Cookies

Tools may include:

Google Analytics
Meta Pixel

TikTok Pixel
Hotjar
HighLevel tracking
These help us understand visitor behaviour and improve our website.

C. Marketing & Advertising Cookies

Used to personalise ads or measure marketing effectiveness.

D. Third-Party Embedded Cookies

These may be set when we embed:

YouTube or Vimeo videos
Calendly booking forms
Social media feeds
Chat widgets

15. Your Choices (Cookie Control)

On visiting our site, you may see a cookie banner.
You can:

Accept all cookies
Reject non-essential cookies
Change your preferences anytime
Disable cookies in your browser settings
Rejecting cookies may affect website functionality.

16. How We Use Cookies

We use cookies to:

Improve website performance
Analyse traffic and usage
Store your preferences
Support login sessions (if applicable)
Track conversions for ads
Improve user experience
We do not use cookies to collect personal data without consent.

17. Links to Other Websites

Our site may contain external links.
We are not responsible for the privacy practices of those websites.

18. Changes to This Policy

We may update this policy.
If changes are significant, we will notify users via email or website notice.
Continued use of our website or service means you accept the updated policy.

16. Contact Us

If you have questions about this Privacy Policy:

📧 [email protected]
07720903164